Privacy Policy

1. Who We Are

Sentari Labs Ltd ("Sentari Labs", "we", "us", "our") is a company registered in England and Wales. We operate the website sentarilabs.co.uk.

We are the data controller for the personal data collected through this website. We have applied for registration with the Information Commissioner's Office and will publish our registration number here once confirmed.

For any questions about this policy or how we handle your data, contact us at: info@sentarilabs.co.uk

2. What Data We Collect

We collect personal data in two ways:

Forms. When you submit a form on our website we may collect your full name, organisation or company name, email address, and a brief message or enquiry.

Server logs. Our web hosting provider (Hostinger) automatically records standard server access logs. These logs include your IP address, the pages you visited, your browser type, and the date and time of your visit. This is standard practice for all websites and is necessary for security and operational purposes. We do not use these logs to identify or profile individual visitors.

We do not collect payment information, government identifiers, or sensitive personal data.

3. How We Collect It

We collect form data only when you actively submit a form. Server log data is collected automatically as a consequence of accessing the website — this is inherent to how web servers operate and cannot be disabled.

We do not use tracking cookies, analytics scripts, or behavioural profiling tools on this website.

4. Why We Collect It and Our Legal Basis

Responding to briefing requests and enquiries. When you submit a form, we use your details to respond to your enquiry and arrange a briefing if appropriate. Our legal basis is legitimate interests — it is in both your interest and ours to follow up on an enquiry.

Server logs. Server logs are maintained for security monitoring and operational purposes. Our legal basis is legitimate interests — maintaining the security and integrity of our website.

We do not use your data for automated decision-making or profiling.

5. How Long We Keep Your Data

Form submissions are retained for as long as necessary to fulfil the purpose for which they were collected, and in any case no longer than 24 months from the date of your last communication with us. After this period your data is securely deleted.

Server logs are retained for a limited period (typically 30–90 days) for security purposes and are then deleted automatically by our hosting provider.

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share it with:

• Email service providers used to receive and manage inbound form submissions. These processors act on our instructions only and are bound by appropriate data processing agreements.
• Our web hosting provider (Hostinger), which processes server log data on our behalf as part of providing hosting services.
• Legal or regulatory authorities if required to do so by law.

We do not share your data with third parties for marketing purposes.

7. International Transfers

We do not knowingly transfer your personal data outside the UK. If this changes, we will update this policy and ensure appropriate safeguards are in place in line with UK GDPR requirements.

8. Cookies

This website does not use tracking or analytics cookies. We do not set any cookies on your device other than those strictly necessary for the operation of the website (for example, to remember your form state during a session). No cookie consent banner is required.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data in certain circumstances
• Right to restriction — you can ask us to limit how we use your data
• Right to object — you can object to our processing where we rely on legitimate interests
• Right to data portability — you can ask for your data in a structured, machine-readable format

To exercise any of these rights, contact us at info@sentarilabs.co.uk. We will respond within 30 days.

10. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.

11. Changes to This Policy

We may update this policy from time to time. The most recent version will always be available on this page, with the date of the last update shown at the top. We encourage you to review this policy periodically.